Follow along to see an example of how patient's will receive the information they need, when they need it, in the days surrounding their ostomy surgery.
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You're scheduled to have a port inserted soon and MyCareCompass is here to help. We'll be sending you some informative videos to help you along your journey.
MyCareCompass sends this text message immediately after a patient is scheduled for an ostomy surgery. This, and all following communication are sent automatically without any additional nurse or doctor inputs.
MyCareCompass is able to send these and following messages via text and/or email.
You're scheduled to have a port inserted soon and MyCareCompass is here to help. We'll be sending you some informative videos to help you along your journey.
To: patient@email.com
Subject: Some helpful information before your ostomy surgery
Tomorrow is you'll be having ostomy surgery and we're here to help. To get prepared, we've attached a video so that you can go into the procedure informed and with confidence!
To get patients comfortable, they'll receive this helpful video explaining what they should expect during the ostomy surgery in a few days.
To: patient@email.com
Subject: Some helpful information before your ostomy surgery
Tomorrow is you'll be having ostomy surgery and we're here to help. To get prepared, we've attached a video so that you can go into the procedure informed and with confidence!
To: patient@email.com
Subject: Your ostomy surgery is complete!
Great job yesterday during your ostomy surgery. Recovery should be straight forward and we're here to help you understand what to expect.
With the ostomy surgery behind them, patients often want to know what they should expect during recovery and what side effects are normal. They'll receive another video walking them through it all.
To: patient@email.com
Subject: Your ostomy surgery is complete!
Great job yesterday during your port insertion. Recovery should be straight forward and we're here to help you understand what to expect.
To: patient@email.com
Subject: Tips for care after your ostomy surgery
1. Get a good fit - The key to preventing leaks is to make sure the wafer fits the right way around your stoma.
2. Change your pouch often - It is also important to change your ostomy pouch often so it does not leak. An overfilled pouch pulls on the wafer, which can cause leakage.
3. Secure your pouch - During exercise or other heavy activity, wearing supportive clothing can help keep the pouch in place.
4. Be careful when you take off your wafer - Taking it off it too quickly may cause irritation or pain.
5. Check for leakage if you:
- Feel a sudden warm or wet feeling around your stoma
- Smell an odor
- See output on your skin near the wafer
- Have burning or itching on the skin around your stoma
Patients will want guidance after an ostomy surgery, needing to familiarize themselves with the best care practices. Another e-mail is sent with helpful instructions to keep them informed.
To: patient@email.com
Subject: Tips for care after your ostomy surgery
1. Get a good fit - The key to preventing leaks is to make sure the wafer fits the right way around your stoma.
2. Change your pouch often - It is also important to change your ostomy pouch often so it does not leak. An overfilled pouch pulls on the wafer, which can cause leakage.
3. Secure your pouch - During exercise or other heavy activity, wearing supportive clothing can help keep the pouch in place.
4. Be careful when you take off your wafer - Taking it off it too quickly may cause irritation or pain.
5. Check for leakage if you:
- Feel a sudden warm or wet feeling around your stoma
- Smell an odor
- See output on your skin near the wafer
- Have burning or itching on the skin around your stoma
To: patient@email.com
Subject: Acclimating to life with a stoma
It is normal to have many feelings about having a stoma. Stoma surgery is major surgery that changes some of your body’s functions. After surgery, you may feel a mix of relief that your symptoms are gone, and upset that you are now living with a stoma. At first, many people feel awkward, insecure, or upset.Your care team can help you with emotional as well as physical issues. Talk to your nurse about how you feel and what you can do about it. It may also help to:
- Share your feelings with friends and family. They may not be going through what you are but, they care about you and will want to help.
- Think about joining an ostomy support group. There are many types of support groups., They include groups near you that meet in person, and virtual groups that meet online.
For information on your hospital's support group call: 333-555-8888
Ostomy surgery is accompanied with a major long term life change. Supporting patients during this transition is a key part of MCC's outreach.
To: patient@email.com
Subject: Acclimating to life with a stoma
It is normal to have many feelings about having a stoma. Stoma surgery is major surgery that changes some of your body’s functions. After surgery, you may feel a mix of relief that your symptoms are gone, and upset that you are now living with a stoma. At first, many people feel awkward, insecure, or upset.
Your care team can help you with emotional as well as physical issues. Talk to your nurse about how you feel and what you can do about it. It may also help to:
- Share your feelings with friends and family. They may not be going through what you are but, they care about you and will want to help.
- Think about joining an ostomy support group. There are many types of support groups., They include groups near you that meet in person, and virtual groups that meet online.
For information on your hospital's support group call: 333-555-8888
We provide optional surveys for patients so that care providers have insight into their patients' success learning with MyCareCompass materials. These responses are available to you through a private dashboard.
A) I felt extremely well prepared
B) It was helpful
C) It neither helped nor confused meD
) I found it unhelpful
A) Video made it easy to understand
B) Video worked fine for me
C) Video is not my preferred way of learning
A) I felt extremely well prepared
B) It was helpful
C) It neither helped nor confused me
D) I found it unhelpful
A) Video made it easy to understand
B) Video worked fine for me
C) Video is not my preferred way of learning
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